I received a brand new dishwasher from Home Depot but it was broken. What was not told to me was there is a no return policy and after 48 hours anything wrong with it is my problem. I called Samsung and they said we will send a service tech to fix it. Well that was 2 and a half months ago and 6 service techs that was suppose to be to my house never came. I have made a total of 15 calls to samsung and a total of being on hold for 18 hours. At first samsung said they will replace the dishwasher then next call they said they will refund the money I spend on the dishwasher today I was told no that will not happen. The case manager said someone will be at the house tomorrow for sure. At this point I am not holding my breath. This is 2 and a half months worth of phone calls and submitting paperwork.