NEVER EVER AGAIN!!!!! Worst service I’ve ever dealt with - pretty much matches their crappy products! Bought a dishwasher from Home Depot just before the COVID lockdown. We started having issues with the dishwasher within a few days, however, the lockdown was here and we could no longer return it to Home Depot. When things opened up, we were told we had to deal with the company (Samsung). I had made several calls over the course of a month explaining the issue several times. They sent one of their hired local company techs (Cooper Appliances in North Bay, Ontario) to look at the dishwasher. The tech was in our home god no more than 20 minutes. He ran a partial, 7 minute cycle (with an empty dishwasher), and proceeded to tell my husband and myself that he had no idea what the problem was. He told ya to wait to call Samsung do that he had time to write his report. He also told ya that they would either replace the entire motor component or the dishwasher itself...more likely, he said, the r tire dishwasher due to COVID. We waited and waited, as per his advice and finally called Samsung. They had no report on file from Cooper Appliances and told me they would call them and get back in touch with me. Again, we waited....and, waited. We also called CA in the meantime who told us that they didn’t see any issues with the dishwasher and that their report would state that there was nothing wrong with it. I called Samsung back twice after that only to be put on hold for extended periods of time and to be told again that they would call Cooper Appliances (again, as the guest agent never did) and then get back to me. After nearly 8 weeks of waiting and battling with both companies, Samsung told us that they finally got the report and that there was nothing wrong with the dishwasher...and, there was nothing more to do. We explained the blatant lies from their HIRED local service company and they continued to insist they were accepting the report. We argued and refused that end result. The agent stated that he would ‘pass along our request’ to have this reviewed by someone at a higher level. It’s obvious that they hire these service companies only because they have to by law...however, there’s clearly some sort of arrangement whereby these service companies get more money if their service reports state ‘no issue with the product’. THIS IS FRAUDULENT!!!!!! Beware everyone! DO NOT spend your money on their below-standard products. You’ll be sorry in no time.