I purchased a Samsung 65” flat screen Smart TV. It started giving us problems the first week we had it. It would not connect to any other equipment such as the sound bar or cell phones, etc. Technicians had to come and fix it but it continued giving us problems, the volume would go up by itself, the tv would shut off by itself, the sound would go out while watching a show, the sound would turn itself up really loudly whenever it felt like it, when the TV was off it would make loud restarting noises and wake us up in the middle of the night, we would turn on the tv and there would be a grey screen saying “sound only” and no picture would come on! And most of the time it required us to have to unplug the tv and re-plug it to get it to respond. It had a whole lot of problems that required the technicians to continue to have to come back for appointments to fix the tv and replace parts. At last they had no more parts to replace and the tv still was not working properly so they decided to call it quits and refund my money. About 10 months into this annoying nonsense of problems. After texts, pictures, receipts and phone calls back and forth between Samsung and I, It took a week for Samsung to finally collect all of the information they needed to get the process through. The only thing left was for the shipping company to pick up the tv so they could issue a refund. A fax from Samsung to the company and the company would be calling me back to schedule pick up. I waited 3 days and no call. I called Samsung and they told me everything had been taken care of and I just needed to wait another day for the company to call me but again I got no call. I called Samsung, they told me to call the shipping company myself. I asked them for the number and they said they didn’t have it. That I need it to find it myself off of the internet. Annoyed by it I agreed, found the number and called the company, KW International and they could not find me in their system! They referred me back to Samsung to find out why. This back and forth game went on 3 or 4 times, each time each company referring me to one another and each call to Samsung made me wait on hold for at least an hour! One time I waited 3 hours and 46 minutes on hold only to have them pick up and hang up on me! I refused to continue with the nonsense so I requested a supervisor... that just transferred me to case manager that would not answer. I had to call back and wait again 3 times and spoke to 3 different supervisors each time because they could not get the same one on the line. The supervisors did nothing but transfer me to case management for 1 to 2 hours on hold per call and they would not answer... the phone calls eventually would drop... One supervisor suggested they would call me early in the morning to transfer me to case management so there would be less call volume and therefore less waiting time. They called me at 7:00 am and put me through. I waited 1 hour and 14 minutes for the case management person to tell me they had a bad connection... with my experience, I gave them my phone number -again- and asked them to please call me back if we got disconnected. He repeated the number to me and of course, we got disconnected! He NEVER called me back! I had to call again and wait another almost 2 hours for them to finally pick up and put me through an automated system to schedule a call back. 3 hours later I get a call. Finally I speak with case management and they put me on hold while -they- FINALLY get in contact with the shipping company and confirm the company has the information in their system. Then, case management requested that I called the shipping company to schedule an appointment for pick up. I called the company and they told me I now have to wait a week and a half to have the tv picked up because they don’t have enough staff working for them and it will be another week after they pick up the tv for Samsung to issue a refund, -which will be done by direct deposit into my bank account. A month and a half so far of nonsense phone calls with hours of on-hold wasted time and effort to return and get a refund on a piece of junk tv that should’ve been approved to be replaced waaayyyy sooner! It’s still sitting at my house! Now the shipping company is asking me if I still have the box and acted as if it might be a problem... I’ve yet to find out what will happen from here on and if I will EVER get my refund! I should be getting paid by Samsung for doing their job for them!!! This has been a the most horrible worst experience I have ever had with any company that I have ever purchased any electronics from. Will I recommend Samsung to others!? NOOOOOOOOOO!