We purchased new Samsung refrigerator in 2016. We have experienced an issue with the ice crusher shortly near the end of the warranty. Needless to say we intermittently received ice from the unit since 2017. Since 2019 it does not work at all. Customer service was nice, but said it’s out of warranty and they will do nothing to help get it fixed. We also bought a beautiful wife and dryer unit. The dryer has been stopping intermittently with large loads for the past 3 yrs. It can’t dry a quilt even though the capacity can hold it. I have contacted Samsung and they said that’s out of warranty as well. Through numerous google info. & YouTube it seems as if both the ice crusher and sensor give problems. Product quality-bad!!! Company backing product-bad!!! Customer service-good