I bought a brand new fridge and it had damage to the front doors. I called Samsung and said they won’t do anything about. BRAND NEW APPLIANCE still in the box and they don’t even offer discount or replacement of their out of the box product because it’s been more that 48 hours. I preordered these appliances because I had a contractor coming to do the kitchen and wanted everything ready for them. How dare I pre order my appliances to have all my materials ready and expect this MAJOR company to make sure they keep their customer whole. Not even an apology from the foreign call center employee who broke the news to me.