Samsung customer service is shockingly poor.I purchased a Samsung laptop - model nP540U about two years ago. The first laptop developed a problem with its touchscreen about 2 days after I started using it. I took it back to the retailer who replaced it with a new laptop. This worked fine for about 8 months then the laptop developed another fault with its screen, this time it flickered every time you opened and closed the lid and would have black blocks across the screen. This was still in warranty and Samsung replaced the screen. All worked fine until about 7 months later the screen developed the same fault again. Samsung said they wouldn't do anything as there was only a 90 day warranty for the repair. I argued that given my problems this laptop wasn't fit for purpose, and also the component part shouldn't fail within a year, and surely the part should carry a warranty of a year, it was actually repaired but completely replaced, and still failed again. Samsung refused to do anything about it other than say it was out of warranty and tough luck basically. Samsung corporate cites quality as a core company value. The posted reply from customer service didn't even have a stamp and I had to pay Royal mail to get the letter. I will never buy another Samsung product again...customer service is nil.