I am hoping you can help me resolve issues I am experiencing with Samsung. In December of 2019 we bought a new refrigerator, electric stove, dishwasher and microwave, all Samsung products, from Home Depot, Oxford, Ma. At that time Home Depot indicated once we accepted delivery of these items they were no longer responsible and any issues we experienced would be handled with Samsung. When the refrigerator was delivered there was a minor scratch on the right door...not a big deal but we felt we would like the scratch either fixed or have the door replaced. The customer representative offered to replace the refrigerator, but we felt we did not need them to do that we only needed the scratch repaired or a new door. After numerous calls to their Customer Service Department, beginning in January, 2020 the comment was that they did not have any service technicians in our area (Charlton,Ma) but they would try to locate a technician who would be willing to come to our home with a new door. I was told we would be contacted within 24 - 48 hours. To date we have not had any contact with Samsung or their service representative . Today I called customer service because our new electric stove is beginning to peel around the oven handle. Again I was told that they do not have any service technicians in this area but they would attempt to locate someone. At this time I inquired about the new door for my refrigerator and was told that they turned the issue over to Home Depot . I do not understand why they would turn it over to Home Depot as Home Depot clearly stated to us at the time of purchase that they would not be responsible for any issues with this product. To add insult to injury...I was informed by the Samsung service representative that if they did locate someone to repair The oven door it would not be covered under my warranty because my complaint was basically cosmetic. I have been in communication with a Samsung service representative, by Instagram, who I must admit seems sincere in helping, but he has not been able to give me any direction on getting this issue resolved, except to tell me I need to deal with Home Depot. My warranty is with Samsung, not Home Depot. I called Home Depot . I was told that Samsung never contacted Home Depot nor does Home Depot service appliances. She personally called the Samsung warranty department at 1-800-726-7864 and spoke to a Mia and a gentleman named Franklin. They refused to do authorize a service rep to come to my home, or to repair the oven door. I have copies of the conversation my Home Depot rep took.has notes documenting her phone Conversation