BUYER BE AWARE! TRADE-IN PROM IS A SCAM!!! I normally don’t write reviews but thought this review is necessary. I wish I had read the reviews about Samsung company prior to purchasing the Galaxy Note 10+, order #: US167658490 from Samsung. TRADE-IN PROMO IS A SCAM. They waited until they claimed my eligibility to return the Samsung phone had expired before i received an email stating the phone that was traded in DOES NOT MEET REQUIREMENTS! I was not out of the 30 day to return the product so they had to reset the screen to allow me to make the return; also the phone carrier successfully transferred the data from the Iphone to the Galaxy Note 10+ And provided step by step instruction for factory reset. I currently own 3 Samsung TVs (32”-65” smart tv) and was looking at the 75” QLED. HOWEVER, after reading all the complaints for Samsung company I will never purchase another Samsung product. Once I receive refund for the Galaxy Note 10+ I will purchase the IPhone 11 and the LG OLED 75” TV.