I purchased a washer & dryer set on samsung.com The washer arrived with a chip in the door & they sent a technician out 13 days later to replace the door. The dryer was defective or installed improperly by their delivery reps & making extremely loud noises. I called in to get a new one sent out. They said they couldn't send a new one out & the same tech would look at it & fix it if possible. The tech refused to look at it because he said he only had a work order for the washer. After calling in a 3rd time I was told another tech would be sent out. So basically I'd have to wait up to 2 weeks more. Its a shame that I paid good money & have to wait approximately 45 days after placing my order to POSSIBLY have a functional dryer. Tried getting a refund & was given the run around. Im on the phone for the 5th time (been waiting over 53 minutes to speak to an agent). I also ordered a microwave, refrigerator, oven, & dishwasher on August 24th & it was supposed to be delivered today on September 16th. No phone call or delivery yet. Tracking shows as left warehouse but hasn't yet reached xpo delivery hub. So I wonder how many more days I have to wait on that. I own 5 samsung tvs, a vacuum, 4 samsung phones in my home, and tried to buy exclusively samsung products prior to this. Samsung.com service is terrible, delivery is bad. Not happy at all. I will no longer purchase samsung products regardless of the SUPPOSED quality or any sales/promos. Never owned an iPhone but will be buying one next. I used to be a devoted samsung consumer- no more!