I tried to download a new theme today and couldn't remember my password. Easy right? Just hit forgot password and follow the emailed instructions... Nope. After changing password and trying to log in i was told i was sent a code to an old phone number. There is literally no way around this code. There is no other choice to receive the code either. Why can they email me a reset password link but not a code? Well i will never know because after calling and waiting for a rep for about an hour app he wanted to do was keep sending me a reset password link. When i asked for the second time to speak with someone else/his manager he then sent me to an automated p.o.s. that hung up on me. When i called back it was another 'over 30 minutes' wait.. there is no way to chat with someone about this, the texting wont get me to anyone, i cant even find an actual samsung website to complain to.