I have been without my bluray home theater system now for months. Samsung put out an update which screwed up the software and made it turn on and off infinitely. This happened globally! The solution was for the consumer (who did not damage or misuse their products in any way) to pay for packaging materials and shipping for the repair. Not great but not the end of the world. Several weeks pass and my HT bluray is returned. Open the package. USB door doesn't close, further inspection shows that the USB port doesn't line up with the opening in the housing. Flip the unit over, the main metal body is bent and the plastic housing is broken. I know the damage did not happen during shipping because the broken/missing piece is not in the box. Samsung blames UPS. I told UPS the piece wasn't in the box which pushed it back to Samsung. Now Samsung tells me they cannot fix it. But we will give you $90 to buy another one of our shitty products. The unit i need to replace cost me over $300 when I bought it. I can't buy something similar for $90. And once again.. THIS WAS DUE TO NO FAULT OF MINE. 100% OF RESPONSIBILITY GOES TO SAMSUNG. I denied their $90 and am waiting for what comes next. Unbelievably irritated by this and certainly not my first Samsung issue. I've had 2phones and 2 tvs over the last few years from samsung.. all have had issues. Tvs were minor. Phones were 100% purposefully messed up via software update the week warranties expired. Samsung is a bunch of criminals and crooks robbing hard working Americans so they can make a quick buck.