Have a refrigerator that is 4 years old. It has a defrost problem. They told me it was under warranty and had me call a number to book appointment. When I talked to repair person, he told me it is not under warranty. Called Samsung back and said it isn't and they made a mistake. An hour on the phone and they don't know what they are doing. Turns out refrigerators by Samsung have a defrost problem and they know it but refuse to do anything about it.
4 years ago
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