Horrific customer service experience. In July I left my Samsung galaxy 10 note in my car for about 4-5 hours. When I found it it had completely melted, like you put a lighter to it, a big yellow streak across the front screen, but the back of it was utterly damaged and parts had dissolved from the heat. It is a dangerous phone which I paid 1400 for. I tried speaking to customer service over 30 times over a 3 month period. They asked me to mail it in. I shipped it to them, they had it for 3 days, they sent it back to me, no explanation or plan of action, I've never heard back from anyone again. Not corporate, not a single human being. I keep calling customer service, they'd transfer me to the dep. that deals with damages, they'd say it will be escalated and someone will call me in 3 days I've never heard from anyone. This issue has been escalated over 20 times, but still not a single reply from anyone. This is the worst company that I've ever had to deal with. They don't care about the customer, the product is inferior and flammable. It caused a huge hole in my leather seat, which was caused by the melting phone. This phone is dangerous and could have caused a lot greater damage if I hadn't found it in time. The least they can do is give me my money back. I've been a loyal customer for 10 years, and this is how they treat me. They are evil, money-hungry, and corrupt. What they've done to me is corrupt, especially since my phone is still under warranty and they can replace it or refund me, but they choose to treat me like an absolute nobody. Please buy your phone from any other company than Samsung, because on hot days if you leave that phone in your car, it will completely melt, melt your seat, and cause thousands of dollars of damage. if I hadn't caught it in time it would have set my car on fire. But customer service will not care, and you will never hear from them again. Please don't be a fool and spend a small fortune on a phone ($1,400) that cannot stand the heat, that will melt and damage your property extensively, and the company will do nothing about it, and ignore you 100 percent. They are not decent, have no integrity, morals, or values, They will sell you a cheap flammable product, and in the end, you will be treated like trash.