Do not order from Samsung.com for applicances. They are stealing your money. I ordered four applicances and all, but my diswaher was installed and the old one was not hauled away. I have been trying for two weeks to get a refund for my installation and haul away that i paid and i keep getting told we will add this issue to the notes and i have to wait 48hrs for a status. I have called five times and no one can provide me a status on when my money will be returned. Over two hundred dollars they are trying keep for work they did not complete. Ticket #486816