i am regretful to switch with Samsung i bought TV, Kitchen, phones smart whatches with them thinking that was the latest of technology but is poor customer service that i ever see. My Note 10+ have problems to charge i called them and I've been on hold for more than an hour for just have an answer that something that they can't help me out that i have to call to another number for the company that works for them and fixing thier phones well i called that number and they said with that problem they can't do nothing because is a factory defect that i have to call back to Samsung well a another hr on hold and finally i spoke with someone for do nothing they said that i have to send my device to Samsung and it will take 7 to 14 days and they will fix it and send it back to me well and how i will work i use my phone for work and they said that's wasn't their problem because their are giving the solution to send the phone back and see if they can fix it, if i want is all what they can do when you buy an expensive phone is because we don't want to be in this situation first the time is very valuable to be wasting when i paid more than 1k supposed for one of the best products super upset and now how i will work without it they never think on their customer or they don't care if the customer loose money for a product that they sell was defected. i had Motorola in the past for many years and i thought was time to updated with Samsung but was the bad decision that i ever could take Motorola care about their customer service first bery polite and second their do all what they can for help you with your problem if they think is something like factory defect they send you a new one as soon you got the new device you send the defected device back you never will be without communication and after that their call you back how the new device is working and for the price i thought it will be the better experience but was the worst experience that i have