Samsung has prove that they don't care about any consumers in my eyes. They absolutly refused to help with any type of pricing issue because everything was in my name instead of my wifes. I offered all types of proof to prove that no fraud was intended and yet to get any type of respones even after 3 different chats with 3 different people without ever logging off/leaving the chat. I have purchased all types of Samsung products from washer/dryer to tv's, phone's & tablets but will highly reconsider looking at other brands after this experience. After being loyal for 10+ years this is what I get, truly sad & I know understand why many friends have coverted away from Samsung!