I bought Panasonic TV over 15 years ago and still works perfect. Bought 65 inc Samsung TV just over 5 years and they tell me I need to replace the screen. The quality of Samsung products do not last. The resolution team manager informed me nothing they can do to assist. TERRIBLE CUSTOMER SERVICE THE WORST I HAVE SEEN. If I want to repair this tv that it cost me $3500 5 years ago it will cost me now another $700 to repair it. Where the Old tv thats last and last.I would NEVER BUY any Samsung products again. pass the word people DO NOT BUY SAMSUNG PRODUCTS> As I read some reviews many samsung customers are very unhappy with thier customer service or their Products.