The terrible customer service reviews are real. This has been THE worst customer service experience I’ve ever had. My 65” q-70 tv stopped working. YouTubed troubleshooting steps, nothing worked. Bought it from Best Buy, still under factory warranty, so contacted Samsung. At first, things were smooth getting a ticket number set up. Sent them the online order receipt. No response. Asked for confirmation, no response. 3 weeks later, nothing. My wife made some calls and apparently the open ticket order ‘got missed’... several calls later of trying to get a technician out to either repair or replace tv, they then say the receipt we sent is incomplete bc it doesn’t include method of payment. We bought this tv from Best Buy, not Samsung directly... so why does that matter? They call me back and mention the receipt missing info... I mention how this has been ongoing for a month, and all of sudden, that ‘issue’ with the receipt is magically now nothing to worry about, and they send us a link that essentially makes it feel like we’re running in circles with them... Why all the bs? And to top all of this, it’s near impossible to reach them... jumping through hoops to talk to someone who knows what they’re talking about. If you miss a call, don’t expect to hear back for days. When you call back, you’re just setting up another time for someone else to call you back. I understand they deal with a high amount of service call traffic, but there’s still no excuse. Month later and our tv still doesn’t work.... still waiting on a replacement tv or part. Been a headache dealing with all their back and forth Overall, great products when they work, but terrible customer service when they don’t. To be fair