Hello. I have been using Samsung phone for ages. Don't even remember when I started. May in 1999 or something. I have many Galaxy's S series...enjoyed them and had good experience. But yesterday and today I have horrible service from Samsung. I am here in Guwahati, Assam, India since November and I couldn't go back to my home in Minneapolis, Minnesota, USA. I bought a M10 for my use in last November or December. On Thusday, the phone fell down while charging and I broke the display screen. So, I went to Samsung customer service center in Guwahati and gave phone for repair. They said they could call when the phone is ready for pickup. So, yesterday they called at 6PM saying that the phone is ready and needs to be picked up before 7.30pm. In the hurry, I left the paper slip. While I reached there, they told me that they can't give the phone without the slip. I told I can whatsup them or bring them next morning I can give photo Id and other price. I can give the registered phone number. But NO, they won't help. Finally I had to walk home as I didn't have a phone with me to call a cab. Then today, I went morning to pick up the phone and had to wait for 1 hr to pick the phone. There is no token system. People who came late, got their phone before me or sometime people who knows the customer service person just walked to the counter and took his phone. No queue for them. How could this happen at a Samsung's counter? Anyway, I picked up my phone and person suggested that I should get a shield and screen protector, so I went to the front office and bought the screen shield and a case. After that I went to check some painting work before going home. When I was about to go home. I opened my bag to grab my phone, but I saw a small crack on the phone. I had no idea what happened. I had the bag with me and it was just 30 mts since I got the shield. I wasn't fallen nor anything happened to the bag. I had no clue, so I immediately went back to Samsung and told that something was wrong and I showed the crack. The customer service refused to believe me and said the phone must have fallen. Never ever someone ever accused me of lying. I always fight for justice or right. I don't have to fight for Rs450 rupees. But I did, cause that ignorant person at your counter didn't believe me. I am very very upset with Samsung. Is this the way you treat your long term customers? Thank you, Milin Dutta +1763 458 8661 +91 70022 68334