NEVER BUY SAMSUNG! We bought a Samsung washer and dryer a year ago 4th of July sale. It was advertised that Samsung would provide an additional rebate on top of the sale we took advantage of. SAMSUNG REFUSED TO HONOR THE REBATE. We also bought pedestals for the washer and dryer. We have a tiled floor that is level. The installers were UNABLE TO PROPERLY set the adjustable feet ON A LEVEL FLOOR because of the design. I had to shim the washer myself so the washer didn't have a wicked rattle while trying to spin dry. The dryer began to TUMBLE WITH POWER OFF a couple of months before the one year mark, but unplugging it fixed it just long enough to bring us to August, or 13 MONTHS OLD. A technician came out where he said he needed to order a control board. ONE AND A HALF MONTHS LATER WHEN I FINALLY CALLED THEM BACK BECAUSE WE HAD BEEN IGNORED, I WAS LIED TO AND TOLD THAT THEY HAD JUST CHECKED THE DAY BEFORE. They said that the part wasn't there yesterday, but was today. They sent the technician out immediately to pick up the part and come to complete the repair. After an hour of playing with the dryer, I asked what the issue was. He said that the wrong part was ordered, but that there was no correct part to be ordered. I called Samsung and classified that there was NO REPLACEMENTS PARTS AND NO SUBSTITUTE PARTS FOR A $1500 MACHINE THEY MANUFACTURED 1 YEAR AGO! I was assured that a ticket would be expedited, I would hear in 3-5 days, and that I would receive either a check for a refund or a replacement machine. ANOTHER LIE! ONE AND A HALF WEEKS LATER, SAMSUNG SUPPORT CALLED ME ON SUNDAY AFTERNOON, BUT HUNG UP WHEN I ANSWERED. I called back immediately, but couldn't get through because of normal business hours. They called again Monday morning and HUNG UP ON ME AGAIN WHEN I ANSWERED. I called back immediately, again. I was finally able to speak to a representative where she informed me that they had already contacted me to tell me that THERE WAS NOTHING THEY COULD DO. I RESTATED, "THERE WAS ABSOLUTELY NO ACTION THAT THEY WERE WILLING TO TAKE ON A TOP-END MACHINE THAT WAS MANUFACTURED 1 YEAR EARLIER?! NO REPLACEMENT PARTS? NO SUBSTITUTE PARTS? NO ATTEMPT TO REPLACE, REMEDY, OR COMPENSATE AT ALL?!" NONE! Samsung deserves zero business. EQUIPMENT BEING ON END OF SUPPORT 1 YEAR AFTER BEING MANUFACTURED SHOULD NEVER HAPPEN! It is unethical for a business to operate under those principles. PLEASE NEVER BUY A SAMSUNG! Tell this to everyone you know. I have literally paid for several service visits, tried to find underground parts, and still HAVE TO PAY TO HAVE SOMEONE REMOVED THIS LESS THAN WORTHLESS PIECE OF GARBAGE FROM MY HOUSE SO I CAN DRY CLOTHES! $1500 FLUSHED DOWN THE TOILET IS A SIGNIFICANTLY BETTER USE OF MONEY THAN BUYING SAMSUNG PRODUCTS! I WILL NEVER PURCHASE SAMSUNG AGAIN. I hope you won't either.