I am just wondering if I could score this even lower than a 1. I purchased a dishwasher at a local Home Depot store and regret the purchase. I had to call for service on my unit in excess of 5 times and have not had successful repairs completed. Each time I reach out to the Samsung number I got nothing but bad information. My biggest regret is that I didn't check the quality of Samsung appliances before I made this purchase. after reaching out to Samsung yet again and scheduling an appointment for service, I got a call from Samsung saying that Samsung would provide an accommodation. They told me they would replace buy dishwasher, but of course this model is no longer available and the various stores as well as the Samsung website only showed dishwashers that were a minimum of $200 more and since I am not willing to pay the additional money, I was then presented refund as long as I could provide a receipt for the purchase along with various other documents. I was then offered an option to get a full refund. When all the documentation was provided on multiple occasions the story changed with reference to the full refund and now it would be a pro-rated refund. The documents they requested were submitted on multiple occasions and were sent by texts and pictures as well as emails with attachments. Each and every time the documents were submitted I was told that they had been received. My documentation was submitted starting in very early September and here we are in the third week of October and I am still getting requests from Samsung to provide paperwork. I was even told by a representative in their call center, overseas of course, that he personally would reach out to case management who would respond to me within 48 hours. He told me that he would personally follow up with me in a few days to confirm that they had contacted me. Once again, none of these promises occurred. It appears that the right hand doesn't know what the left hand is doing. I received yet another text message in the third week of October asking me to yet again submit paperwork. I called and was told by the call center that she would reach out to case management and would not release the call until this matter was resolved. Yet again, this did not happen although I was transferred to case management has a cold call instead of a warm transfer. The person I talked to repeatedly put me on hold while he was looking into this for me. Ultimately he told me I needed to submit a copy an acceptance letter as well as the label that was in the dishwasher. Not only did I need to submit a copy of the label I had to prove that the label had been removed to confirm that this dishwasher was no longer under warranty. Since I had already provided this, I could not provide evidence that the label had been removed because I dispose of that label after I removed it. I had to repeat the same thing over and over again partially due to the language barrier. Anyway ultimately, I submitted the paperwork they were requesting and received an email indicating that everything had been submitted and I was told that I should receive a check within 7 to 14 business days. Let's just say that I am not going to hold my breath because of all of the lies and or Miss representations provided to me by Samsung. perhaps they should stick to making cell phones and forget about making appliances because very few good reviews come up about the major appliances that they sell. The above is a short version of what I really would have to say about this horrendous experience. Buyer beware, if you are thinking about purchasing a major appliance from Samsung please know what you may be in for. As I said before, dealing with their customer service department can be a part time job and if you need to reach out to them be prepared for many transfers and constant inconsistency.