I have spent countless hours regarding a defective ice maker in my refrigerator. The customer service team has been the most unprofessional and helpful group I have ever dealt with. To be on hold for 1-2 hours at a time and then to be shuffled around once getting into the Q. I was told one time that it was too late for them to help me as they wanted to go home, another time I was hung up on after asking to speak to a supervisor. Samsung you should be ashamed of yourselves and you have lost a customer for life. Someone who has purchased multiple devices from you will no longer be a purchaser of the future. So disappointed!