Very deceiving process. We received an email to upgrade our phones and their process nor their Sales support lead you down a path that causes you to pay for 2 phones. Customer service is courteous and tell you in a very nice way that they can't help you. Told us they would credit $70 to our account and then said, oops we can't process that our system won't allow it. Samsung has just lost our business not only for a phone but all of our household appliances. We do not want to do business with a company that does what they can to sell a phone without caring about what the consumer pays or has to go through.