This is the worst customer service and product I have ever bought. I ordered from their website a pair of shoes SIZE 5. I received a pair of shoes SIZE 6. They asked for pictures of the label twice and replied that they sent the correct size although the bag's label indicated 5 and the shoe sole 6. They take no responsibility for deceitful advertising claiming that the size 6 in EUR is size 5 in US but that is not communicated during the purchase process. The product quality is HORRIBLE bad finishing and low quality materials in shoes and clothing. Be aware of these trash products from China.