When I was purchasing the car they were lovely. Once they had my money - they became rude and arrogant. Contacted over two weeks after collecting my car to say their was an outstanding balance (news to me - I paid everything I was asked). Trying to get their “free” one years warrenty was like pulling teeth. Constantly making promises to call back / email / sort and they failed to do so. When question on the above Tony (the branch manager) became abusive and rude. I’d shop elsewhere. I certainly won’t be having this or my other car services by sandicliffe in the future.