Shocking customer service! Not helpful at all. They failed to allocate my accounts payment accordingly for over 4 weeks (after I paid using the reference on my statement). I was then told that it was my fault for paying with the supposedly wrong reference number - I used the reference number on my statement. They then send me an email saying my credit score has gone down 21% for missing a payment (that THEY didn't allocate)!!!! I am fed up! I phoned and emailed them several times.
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