“I had a bereavement of family member but Sanlam fail me with this i contribute with my own money but im having a policy which didnt payout on time and have been referred for assessment you know during grief i must still answer your calls and give answers about family member Sanlam made me feel like i was submitting a false claim hence all documents is with them and its natural cause i felt very humiliated regarding this and i took a decision to move all my policies from sanlam because that is not how you treat people when you in need of them.”
“Why the hell do I need to submit a claim at their offices and follow up with a call? Pay my claim and I cancel. I am claiming for the first time in 9 years and I have to suffer like this?”
“The thing that truly impressed me about Mrs. Olivia and her team was their process. With my tech background, I could tell right away that they were using a methodical, data-driven strategy to track and recover my assets. They utilized digital forensics, IP tracking, and third-party platforms to follow the trail of my crypto transactions. No fluff, just straightforward, structured communication with visible results. The experience felt like working alongside an expert cyber unit rather than a typical customer service department. If you’re someone who values process and accountability, I highly recommend their team.”
“The thing that truly impressed me about Mrs. Olivia and her team was their process. With my tech background, I could tell right away that they were using a methodical, data-driven strategy to track and recover my assets. They utilized digital forensics, IP tracking, and third-party platforms to follow the trail of my crypto transactions. No fluff, just straightforward, structured communication with visible results. The experience felt like working alongside an expert cyber unit rather than a typical customer service department. If you’re someone who values process and accountability, I highly recommend their team.”
“SANLAM...All You do is waste our time an money. We speak to robots that don't even seem to understand their own job. DEBIT orders being skipped,you just don't care. Theres literally no one to speak to telephonically. IF a call is successful your either in the wrong department... THIS IS DRAING GUYS. I'm not sure what circus are you guys running.”
“In October 2024 I changed employment and requested to withdraw my pension fund. It is almost 5 months later and I don’t get any response from Sanlam via whatsapp, email and on phone. Almost every month I have to send in documentation whereas I already send in the correct documentation in January and February 2025. I would never in my life recommend Sanlam. Which was supposed to be 30 days is now almost 5 months without any response. This is the utmost poorest service I’ve dealt with in my entire life.”
“I'm one of Santam/Sanlam's insurance's client for rhe past few years.
I only have heaps of praise for Farhaan who delivers exceptional service at all times, be it weekends too.
We had 2 unfortunate car claims and Farhaan came through for us with honest, reliable and trustworthy information and followed up to the end with me until we teceived both claim pay-outs.
I went as far as requesting a various quotes once again for a
car I wanted to purchase and he gave us amazing service once again
I will move my hoseholders insurance to your company too at the annual renewal pf my polcy in August 2025 as I know they will come through for me again
Thank you very much Farhaan, I sincerely wish there were more people like you”
“Worst service ever!! Don't respond to any emails/correspondance after my Father had passed away.Allready 4 months ago. Quick to take group life insurance premiums every month but when you need Sanlam, YOU are non existand.”
“Y must we speak to a virtual consultant when we call Sanlam. I mean some of us we only have airtime to say what we want to say not for a robot to speak , even if the call cut they won’t call you back, Sanlam you are disappointing me….”
“Bad customer service
I put on a funeral claim 10 February 2025 and got a response requesting me to send Post mortem results in order for my claim to be processed. Other service provides paid the other members of the family their claim. Later on Sanlam sent me a message stating that my claim is taken to auditors to be assessed.
I am very disappointed with Sanlam and thinking of cancelling my other policies that I have with them.
I am unable to assist with funeral arrangements where as the contract states that they pay within 4 to 48 hours.”
“I'm really starting to think Sanlam is struggling financially. I resigned a couple of months ago and filled out the withdrawal forms, but I haven't heard anything from them since. I've sent several emails with no response, and their call center doesn't seem to pick up at all. Honestly, if you want peace of mind, l'd recommend staying away from Sanlam.”
“Terrible and crooked company. Very high charges and it has been messing about with my pensions. I filed a formal complaint 5 months ago and it simply refused to investigate, telling me that I can now take it to the Financial Ombudsman without a final referral letter. Very nasty crooks.”
“I resigned from my previous employer five months ago. I filled my withdrawal forms. I am stil waiting for my payout. Customer care number is not taking calls.Sanlam agent will phone you and tell you lies. I would like to advise all provident fund members to consider other company before investing to Sanlam umbrella fund”
“Shocking service and unkept promises to resolve my queries or escalate to a supervisor! Disgusting. Neither call centre, emails or whatsapp channels are responded to!”
