“I'm one of Santam/Sanlam's insurance's client for rhe past few years.
I only have heaps of praise for Farhaan who delivers exceptional service at all times, be it weekends too.
We had 2 unfortunate car claims and Farhaan came through for us with honest, reliable and trustworthy information and followed up to the end with me until we teceived both claim pay-outs.
I went as far as requesting a various quotes once again for a
car I wanted to purchase and he gave us amazing service once again
I will move my hoseholders insurance to your company too at the annual renewal pf my polcy in August 2025 as I know they will come through for me again
Thank you very much Farhaan, I sincerely wish there were more people like you”
“Charlie, was a pleasure to have him helping me with the sell of my shares. He was very professional, on top of his service, a true asset to Sanlam. Regards Gerhard S
mith”
“I called the Sanlam toll free number today, it was fairly easy to get through the electronic assistant to reach a real person. I'm sorry I didn't get her name but she was very friendly and extremely helpful.”
“I have been trying to speak to 10 people about a settlements amount or letter. Still after 10 calls no answer. The calls drop everything. I will not do business with them again!!!”
“The worst lack of customer service..I have officially ever experienced. When you not holding on the line for over an hour,none of your countless emails ever get responded to. They have a unreliable WhatsApp where the agents are as useless as they are unresponsive. , Particularly one agent called "Mbali" . The annoying thing is their incompetence cost people money and Time.”
