The quality of service provided by Sanlam, particularly in their responsiveness and communication with clients. Lack of accountability and follow-through, where queries are met with vague responses or no feedback at all, even after multiple follow-ups via email, Unprofessional conduct from support staff. This pattern of poor communication and service delivery is deeply concerning, especially for a financial institution entrusted with managing long-term investments and life policies. It undermines client confidence and raises serious questions about operational effectiveness and client-centricity. I urge Sanlam to take immediate steps to improve their service standards, enhance transparency, and prioritize client engagement to restore trust and uphold their reputation in the industry.