I recently opened a credit card with SANTANDER. My account was frozen at my request when they they prompted me to a transaction which was over the limit that I had requested. This was good. However after the issue was resolved I attempted to reinstate my account. After numerous attempts over a 5 day period I decided to lodge a complaint. After 1 hour on the phone they still said I needed to do it myself and they could talk me through the process over the phone. I said that because of my hearing and physical disabilities this could not be done. They reiterated that this was the only option. I was therefore forced to close the account. Where is their policy on disability discrimination?.