Bank teller stole my £100. 00 didn't include it with rest of money and he never gave back the paying book, which had to be collected the next day, just the savings book which he entered the entry, which I was told later they no longer use the book only by paying book. I complained to the fraud department and was later told to speak with the teller, he denied it so I have now closed my account with them after being a member for 32 years, there no longer a good bank and waiting times are very long, moreover my 2 brother 's who both have the same initials whom also bank with them, they have mixed up their account number 's with the other on letter's. It was reported twice and few months later it was back to the same again. The staff is incompetent. What sort of bank does that ?????