I am completely shocked with Santander and am now stuck on an exploitative mortgage contract for 5 years. Unbelievable that my extortionately high early repayment charge of £15,800 would remain the same whether it's my first day of the contract or the last day of my 5th year. Absolutely appalling that the early repayment charge remains the same throughout the 5 years and shocking that a so called reputable High St bank would have such a product on their books. All other financial contracts reputable organisations offer seem to have reasonable and sliding early repayment charges (decreases closer to the end of your contract) e.g. loans, credit cards and mobile and broadband contracts. They really screwed me over and the customer service team were not helpful and refused to explain why their terms and conditions are akin to that of pay day loan companies/adverse loan companies. I would think twice about taking products from them