I'm purchasing a new house but am self-employed with a perfect credit track record for myself and the business. Santander have been swinging me along over the past 7 weeks asking for more and more information, including accountants reports which cost me £££'s. Supplied everything they requested, only to be told at the very last minute they were not going to offer a mortgage because of COVID and my business being affected. They could have said this more than a month ago, that they simply didn't have the appetite for businesses affected by COVID. There was no need to ask for the accountants report which purely verified the figures I had given were the truth. This has left me in a very difficult situation having never had any money problems in the past. Really appalling behaviour. They have dragged their feet and had all the information to make this decision a long time ago. Very very poor bank, absolutely disgusted at the cost they've put me to and continually stringing me along.