I have never met such levels of incompetence. The customer "Services" team are unable to give any information other than "It's with our admin team" and I'm regularly on hold for circa 2.5-3hrs at a time. Faxes were sent to my legal team with no other methodology for communication provided. My legal team respond with a fax to be told 4 days later "Sorry. We don't accept faxes. Documents need to be emailed over". My legal team email respond immediately to be told "It will now be 15 days before we're able to look at this". IF YOU NEED A MORTGAGE YOU'D BE BETTER SEEING HONEST JOHN AND BORROW FROM HIM! The whole debacle has taken 9 weeks so far with 4 seperate mortgage offers being sent out each being wrong. How can they send a wrong offer out 4 times? The first was referred back because the offer had the wrong address listed. Not simply the wrong house number or street address. No! The wrong address ffs!!! The second was referred because the underwriter entered the wrong loan amount The third was referred due special considerations being imposed that had already been authorised The fourth was referred AGAIN because an incorrect amount was shown on the offer Incredible! Genuinely. Regardless of how good your credit rating is, how good the offer "seems" to be from Santander, save yourself a monumental amount of grief and under NO circumstances borrow money from Santander!