Shivani Seth
I rate santander as minus 10! What I don't understand is how come FCA regulators not investigating santander's conduct???? they don't have written process on how to change a joint account to a sole account. Also they treat their customers like a "Shit". I needed to change my joint account (with my daughter) to sole account. when I asked them for the process, they informed to complete a form and take it to the local branch to sort out the change. However, when I took the signed application form from both account holders, they told me to make an appointment, which will take 2 weeks. When I refused to wait because they failed to inform the right process in the first place. They then made up a rule to provide both joint account holder original identity to their branch. They failed to show me the rule in written documentations they hold, instead showed me their privacy notice under GDPR, which was condescending and wrong on so many level. If a branch manager don't have a clue where to find the process and making it up she went along, HOW COULD ANYONE TRUST THEM WITH THEIR MONEY????And they refused to change my account to sole account when they took copies of my identification on 9 Aug and my daughter provided her passport to Kensington High Street branch, who took copy of her passport for the file, when she picked up the application to withdraw her name from the joint account. On 9 Aug, bracknell branch manager harassed, dismissed, shouted and discriminated me for full hour and refused to accept my application on the basis that my daughter has to go to her local santander branch to show her original identification again, so they can take a copy and fax a copy to bracknell branch. Only then they will consider changing my account to sole account. ONE THING IS PUZZLING ME, I OPENED MY ACCOUNT ONLINE WITHOUT GOING TO ANY SANTANDER BRANCH TO PROVIDE IDENTIFICATION OR ANY OTHER PROOF. MY ACCOUNT WAS ACCEPTED ONLINE. HOWEVER, TO CHANGE MY ACCOUNT TO SOLE ACCOUNT MY DAUGHTER HAS TO GO TO A BRANCH TWICE AND SO DO I. THIS IS A HARASSMENT TO MY DAUGHTER AS WELL, WHO IS DOCTOR IN LONDON HOSPITAL. I wonder if they will ask us both to stand on our heads and walk before santander, FCA, FSCA and Prudential regulation committee before they can let me change my bank account and access my money. This bank is worse than dictatorship and it doesn't sounds right to DISCRIMINATE a customer and making it impossible to change my account.
2 years ago
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Santander has a 1.4 average rating from 416 reviews

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