In December I lost £2k in a scam. I have been trying to get my money back ever since and the Santander customer support line is completely useless. Every time I call I get a different response, and in some instances total rudeness (someone told me to 'be quiet'). I thought I was making progress with one conversation, then the next time I called that conversation hadn't been logged. Another time in March I called and got told that my case had been 'declined' in December but I had received a letter that the claim was ongoing in January. Now my case is being passed onto complaints and I have to wait 3-5 days for a callback when it's not even complaints I need to speak to. 30-40 minutes wait time each time I call customer support as well. I'm beyond angry.