After trying to open my first bank account (I recently turned 18 and would need it for my job and college) I decided to try and open a current account at Santander and believe me when I say TRY. I first began by going to the closest branch to my home to try and do it in person because as I have stated above, I have never had to open a bank account before and would need help also I am Portuguese so I knew they would need some extra documents from me than the average UK national. I was promptly told to go home and do it myself online as it would be "easier". What a lie that was. I was asked for my passport, settled status and a letter which could prove that I had lived in the UK for at least 3 years which had both my name and address so I asked my college if they could write and sign a letter to prove that. After that I was constantly emailed saying that this was not sufficient evidence or that my passport was expired or that the letter wasn't enough evidence (Which I found kind of weird that they would need a letter proving that when they had my settled status document which proved that I have lived here for a minimum of 5 years). That kind of worried me as I quickly began to believe that it was a scam. After trying one last time I can now say I have given up on opening an account with Santander and will be opening one at Danske. Santander customer service is awful for new customers and from what I have now heard for their current customers as well. I do not know if this will help anyone, but I just needed to vent my experience with Santander, best of luck to anyone that will try to use them as their bank.