I have now been on the phone originally for 45 minutes and now another 35 minutes trying to get historical mortgage interest for my tax return and the issue is still not resolved - I am still waiting! if you suggest your customers to go paperless and if you don’t have enough staff to man the phones then you MUST allow them access to their information! it is ridiculous that I am unable to access my mortgage interest from 2021. tax returns don’t need to be in until the end of January! you are a financial institution - you should know this information is key!
2 years ago
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