It doesn't deserve any stars at all. The Bank is full of conmen who haven't got a clue of what they are talking about. I am disabled and opened a Bank account after speaking with them. They advised to open Basic account as I don't have to come to Bank and there is no monthly payment. I opened the account and advised them on two occasions that I will be receiving payment from my previous employer and they advised that it is fine. On 13 Jan, they blocked my account as 13k came into the account. They called me and asked paperwork despite me telling them in advance. I sent the paperwork and someone called on 16th that everything is fine and there will be no issues. Did few transactions on card and card got blocked twice. Called them and removed block again. One of their advisors mentioned to do BACS instead of more card transactions as it is basic account. on 17th, I tried to do some BACS transactions and they blocked the account again. Spoke with few people and was told that someone will call me back but no one did. Today is 23rd and I spoke with them. The guy over the phone wants me to come to branch when I am disabled and bed bound. I literally advised everyone on the phone that I am disabled hence I opened Basic account. The lad on the phone kept advising to come to branch even if I am disabled. Spoke with my son and they kept arguing. The lad on the phone made me feel as if Santander is making fun of disabled people and don't care. I also offered his Santander staff to come to house but he rejected. They still have my 80k and I will be taking legal route. AVOID THIS BANK AT ALL COST. YOU WILL LOSE YOUR MONEY AND PEACE OF MIND