I would give them minus 5 stars Someone got into my account and emptied it, they cancelled all my direct debits and closed my account. At the time i’d had a stroke, in hospital, half blind and paralysed, they weren’t interested. They spend a lot of money saying ‘problems? We are here to help’ TOTAL JOKE!!! Six months on and I’m still having problems, they have cost me a LOT of money, I am still extremely ill and they have the cheek to pay me £100 compensation into the account THEY CLOSED!!! Customer for 40 years! Absolutely DISGUSTING!! HAVE NOTHING TO DO WITH THEM BECAUSE WHEN THINGS GO WRONG THEY DON’T give a sH1T AND WILL MAKE YOUR LIFE HELL!!