They froze my wife and mine bank account with no explanation, we are both disabled and we could not top up our gas and electric because all our money is in the santander accounts, they don't care we have not got electricity, so no heating either, going to report them to the financial ombudsman, all my direct debits won't get paid so we will be charged extra money for missed payments. I will get the financial ombudsman to sort this out. Stay away from this bank, or get your money out before there so called fraud detection team just freeze your money when ever they fill like it , it's all a con from this bank.