Tried to transfer couple of the thousands to my other account. They blocked my transaction and nobody called me for few hours, so I had to call them myself. After clearing the security, I was told that the payment will be released within 24 hours because it had to be approved by transaction team. For 5 days, the account remained blocked because of bank holidays. Finally they unblocked me. So I attempted to make a payment again, they blocked me again and asked me 100 questions again. I explained that the payment had to be done urgently, and they said that it will be prioritized. Another day past and the account was still blocked. I called complaints team and raised my concern, and they finally unblocked me. I wasted over 6 hours and one week to make 1 transfer. This is insane. I told them that I do not trust them any more, so I am moving my bank. Only Santander has got ridiculous system where you have to deal with 3 different teams in order to approve the transaction. First one is general customer service, then security team and finally transaction team. All other normal banks have only one team who you need to speak to in order to clear any payment. All payments are approved within 2 hours window, not over 24 hours! If you need to make a larger payment avoid Santander by all means. They became me worst bank!!!