This bank offers very poor service at every level. The card I received turned out to be faulty. I had to leave my purchases in the store because I couldn't pay. I was left without money. There are not many Santander banks in London. And unfortunately, they are all open only until 3. Which is ridiculous. Even on one day the bank is not open longer. And usually the queues are very long. I believe that such a large and rich company could do more for its clients. It took 8 days for my new card to arrive. Unfortunately, Santander sees nothing wrong with this. I don't need to tell you how difficult it is nowadays not to have a card. When I wanted to make a complaint, customer service didn't see anything wrong with it. Unbelievable. Time to change bank.