Froze my account for no good reason while abroad. 5 months later able to return to 🇬🇧 UK. Went into bank 🆔 passports driving license. Bank manager informed us can’t lift frozen account. Not true went in one week later assistant to manager did straight away and assistant couldn’t understand why manager didn’t speak to fraud department and resolve. Unfair,unreasonable, and they also charged bank charges while account frozen. No explanation. Practically criminal activity by bank.🇬🇧🙈👎👎👎👎. Financially affected by Santander £140 in phone calls, early return from vacation, cost of flights had to break lease for villa 2 months rent lost. Answered all security questions, could see my mobile phone number correct at there end. No good reason at all no explanation no apology, nothing but poor service except from bank assistant.