Wish I could give less an 1 star. Customer service is terrible. Reported a fraudulent transaction on 7th December, Still waiting for the refund. Calling everyday only to be told there are no timescales and it will get dealt with as and when. Raised a complaint about the attitude of the staff on the branch and the call centre to them be told that fraud case was closed as a complaint was raised. The complaint team then passed it back to fraud so now waiting for it to be assigned again and still being told no timescales. They cancelled my card and told me that I had to go into the branch to order a new one - branch told me this was no so and they could have done it over the phone. They have left me with no money and no timescales as to when this will be resolved. Utterly disgusted with this bank and will be closing the account down. Staff do not care about customers or their money. Disgusted with them and will be reporting them to the FCA as well