Unilaterally blocking my account, which receives my pension, without prior warning, then being impossible to reach out to any of the services to find out why!? 15 years, with never being overdrawn nor delinquent. Only after writing to the CEO's email and complaining did they make an apology and a gesture of compensation. (200 GBP was deposited with apologies). Then to cap it all I am told they are shutting my account down on 12th Feb 2024 - news I received on Christmas eve. What the heck is going on.
1 year ago
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