Where to begin?...this is specifically to do with their Livingston branch, which is the nearest branch to me. I have both physical and mental health issues which Santander are fully aware of. Last month I went into the Livingston branch to request a replacement card due to multiple issues with the existing card. I had to explain three times what the issues were and was told that the only way to get a new card was to block my existing card and wait up to 7 days for a replacement. The situation escalated but eventually they issued a new card & PIN without blocking the existing one. Last week I received a letter telling me that they are going to close my account in less than a fortnight because of my attitude towards their staff. I immediately raised a complaint about this and the obvious disability discrimination by their staff. I received a phone call at 4.50pm today informing me that they are going ahead with the account closure and that they are not interested in hearing my side of what happened. I haven't given the full details here, as I fully intend to refer the matter to the Financial Conduct Authority. I DO take ownership of my behaviour but it's really a shame that Santander are refusing to take ownership of their's. I believe the FCA will make them see the error of their ways. In short though, if you are a disabled person-DO NOT BANK WITH SANTANDER!