I’ve been with this bank for more years than I can remember. Recently I tried to pay off a family debt and it was flagged up as fraud. I cancelled the payment and was told Santander will look into the fraudulent account I was trying to send money to. They froze all my accounts, including online access. 6 days later I’m still waiting for access to my account!! MINE!! Not theirs!! The staff keep repeating the same thing… theirs nowhere to go as they’ve closed the kiosks… it’s infuriating as I have to phone them to do transfers etc. they force everyone to do online banking and ask us to be kind to their staff.. but they treat their clients like dirt! I’ve told them I’m changing banks but they really don’t care! The worse customer service ever!!