Have had no access to online banking for FIVE WEEKS now, despite Santander conceding that the fault is at their end. After numerous attempts with their staff to get me back online; their final comment was to say that "we still cannot understand what is going wrong at our end"! I declined their derisory offer of £50.00 to appease me and for my "inconvenience" and have advised that I shall be closing my 123 accounts. I rang them this morning in an attempt to arrange a meeting in Bluewater, in a last ditch offer of an "olive branch if my problems could be resolved. Their response was that this could not be arranged until the 10th. April 2019. I found this to be as insulting as the offer of compensation made to me, which I declined. My ratings of your Customer Services are as follows;..... Counter Service in Bluewater 10/10; Backroom service in Bluewater 4/10; Service from Mr. David Fleming in Belfast 8/10, despite being hampered by severe constraints on your "system". However, 10/10 for his patience! Overall rating of my experiences over the past five weeks 3/10. If you put any great value on your sanity, I would strongly suggest that you "SWERVE" Santander and take your custom elsewhere! Santander:......... please, please do not offend me further with you hackneyed platitudes; they have become ineffective!