I have to give a star because it won't allow me to give zero which is what this bank deserves. Had a transfer of £100 from my mum they are holding the money for no reason!!! Apparently to do further checks really? Mind you its not the first time she transfers to me. I was left on hold for 1 h waiting to speak to the complaint department! When asked to speak with a supervisor or manager apparently there was none. I will definitely change the bank ASAP it's been only issues with Santander very little help or none when calling customer service!! Avoid this bank!!!!!